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Voice Call Consent

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Last updated · 2026-08-27

How consent to calls is given

The NextOfKin App can place automated, prerecorded check-in calls. Calls are never turned on by default, and consent to them is separate from consent to text messages — agreeing to one does not agree to the other.

A person turns calls on inside the app, from their check-in settings. They enter the number to call and must actively check a consent box. The box is never pre-checked, and the step can be skipped.

Consent is also checked again at the moment of dialling: the app will not place a call unless a consent record and the exact text that was agreed to are both stored against the account.

What the opt-in screen looks like

This is the screen a person sees when they turn calls on. Nothing is pre-selected.

Only you get this call — the people in your circle are never called. It’s the last way we try to reach you — before we ask anyone else.

Number to call
I agree to receive automated, prerecorded check-in calls from The NextOfKin App at this number if I stop responding to my check-ins. How often depends on your check-in schedule — at most three calls, at least three hours apart. To stop, say “stop” during any call, or turn calls off in Settings. Consent isn’t required to use the app. Standard carrier charges may apply.

See our Terms and Privacy Policy.

The opt-in screen as it appears in the app. The checkbox is empty until the person taps it, and it is never pre-checked. Anyone can skip this step entirely.

The exact consent language

The sentence a person agrees to, word for word:

  • I agree to receive automated, prerecorded check-in calls from The NextOfKin App at this number if I stop responding to my check-ins. How often depends on your check-in schedule — at most three calls, at least three hours apart. To stop, say “stop” during any call, or turn calls off in Settings. Consent isn’t required to use the app. Standard carrier charges may apply.

When calls happen, and how many

Calls happen when someone has stopped responding to their check-ins. They are automated and prerecorded.

How often depends on the check-in schedule, and never exceeds three calls in a cycle, at least three hours apart.

Calls are placed between 8am and 9pm. If the app cannot determine a usable local time for a number, it does not call.

How to stop the calls

  • Say “stop” during any call. The number is added to a suppression list and no further calls are placed.
  • Turn calls off inside the app, in your check-in settings, at any time.
  • Every call states who is calling at the start, and gives a callback number you can reach a person on.

Consent is not required to use the app. Standard carrier charges may apply.

Your number and your consent record

Your number, the consent record, and the exact text you agreed to are used only to place the calls you asked for, to honor a stop request, and to keep the records applicable regulations require. They are not shared with third parties or affiliates for marketing or promotional purposes.

Calls are delivered by Twilio Inc. Our Privacy Policy describes everything we collect and how it is handled.